Payment structure FAQ’S

Payment structure FAQ’S

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The payment structure for the board game is briefly defined step-by-step. It is acceptable in the manufacturing industry to have three payment installations throughout the manufacturing process. The method for payment is set to provide maximum facilitation to our valued customers.

1- Paying for a Prototype game:

Before deciding to move forward and mass-produce a game, most customers prefer making a prototype game to check the quality of the material they chose and the way all game components fit together. Because, They usually take the sample game to game events, show it to friends, and even to market influencers. But, After all their checks, they might decide to make adjustments to the game, the artwork, and the pieces.

A) Average Cost of Sample Game:

Currently, the average cost for a single sample game from a factory ranges between $150 to $400 a game.

However, this cost is very high to accept for a single game, especially in the days of Kick starter, where it is wise for inventors to get at least a dozen or more copies to show influencers.  

B) HERO TIME OFFER:

To answer this problem, Hero Time now offers a special package of up to 5 sample games, for around 60% of the cost of a stand-alone sample. In short,

  1. A single copy of a game that is identical to the final game, costs between $150-$400.
  2. Five copies with some minor variants will cost 80-200$ a game

2- Down Payment + Performa Invoice:

Following the authorization of the final version of the game, Hero Time will send an Invoice (PI) to the customer. In this invoice, all the details of production will be agreed upon: game specification, production timeline, payment structure, and delivery status. Because, The invoice is a binding document upon which both parties agree upon.

A) Payment Structure for Board Game Details:

With the signing of the invoice, the customer needs to pay a down payment to Hero Time. Because, Most private and one-time customers transfer 50% of the order. Payment Structure for board game is divided in the following way. While repeating customers and established publishers, pay a down payment of around 30%.This 50% does not include costs for mold and wood components, for those the customers will need to pay full in advance.

B) Shipping Charges Not Include:

But, In addition, the 50% does not include shipping and fulfilling which the customer will pay at the end once all the backer lists and fulfilment centers were settled.

C) Tracking System For Customer:

To ensure customer safety and satisfaction, Hero Time will continuously update the customers with the progress of their game using videos and pictures. But, Customers will take an active part in the production and will be able to comment on the output (this is an added value service not provided by other manufacturers).

3- Final Pay:

After production has been completed and before delivery, the customer will need to pay the remaining balance of his order.  After the customer has settled the balance,

A) Bill of Lading:

HeroTime will provide him/her with the final invoice and Bill of Lading, which he/she can then use for customs and shipping. HeroTime can ship the products to their destination

4- Shipping:

Customers can have Hero Time manage their shipping. Because, Hero Time will quote an estimated price and include it in the invoice. However, shipping prices are very volatile and at times, change between weeks. Hence, Hero Time will notify the customer in regards to any changes that occurred to the shipping prices before the final payment.

Frequently Asked Questions

1. If I pay the first deposit, do I still need to pay for the sample?

No, if you pay the deposit, the sample is free of charge

2. If I got a sample once and I am not satisfied with it? Can I get a new sample?

Yes. Once you pay for a sample, you can get up to three sample runs

3. Is the prototype board game identical to the final game?

Samples are printed using a digital printer, while the mass-produced order is print by an offset printer. The digital print is slightly darker and starts to fade after 2 months or so. Aside from this, the sample will be the same as the final mass-produced game. (it is possible to get a offset printed version, but it will be $85 more expensive)

4. How can I be sure the game will come out as I want it?

Hero Time will record the production of your game, and will send you constant updates about it. Though digital content is not 100% the same as an actual game held in your hand, errors can still be spotted, and you can feel safe with your game.

5. If during production I found that the factory made a mistake. What then?

Though it rarely happens, if it did happen, let your correspondent in Hero Time know and they will make sure the factory re-does the job, free of charge

6. If I started manufacturing and then decided to change the design, will HeroTime be able to change it?

Once the factory started printing, you will need to bear the costs of a reprint. The cost will only be for those sheets you want to change. Not the whole order.

7. How can I make sure the game will be produced according to the agreed timeline?

HeroTime’s representatives will be in the factory and will make sure the factories stand according to the deadlines

8. Will the factories ever deviate from the agreed timeline?

In some cases where Hero Time will approve the delay. For example, if it is raining hard, Because, it is better not to transport or cut the board games as the air is very damp and can ruin the boards. in that and other similar cases Hero Time will recommend changing the deadline

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